Terms and conditions

These terms apply to every quote, order and project between Ovrick and a client. They are written for business clients. If anything here conflicts with a signed quote, the quote wins.

1. Who you are contracting with

• Tiago Mendes Jerónimo, trading as Ovrick, Rode Ridderhof 8 bus 10, 2300 Turnhout, Belgium
• Enterprise number 1042.139.393 (Crossroads Bank for Enterprises)
• tiago@ovrick.com

2. What we agree

A project starts when you accept a written quote by email. The quote states the package, the price, and what is included. Anything not written in the quote is not included.

The 72 hours we advertise is build time, and it starts once we have everything we need from you: text, images, logo, domain access, and answers to the questions in the brief. It pauses whenever we are waiting on you.

3. What we need from you

You supply the content and confirm you have the right to use it, including photographs, logos and fonts. You are responsible for the accuracy of prices, opening hours, menus and any other business information published on the site. We will point out anything that looks wrong, but we cannot verify it for you.

4. Revisions

A landing page includes one round of revisions on the preview; every other package includes two. A round is your set of comments sent together, not one request at a time. New pages, new features, or a change of direction after the design is approved are quoted separately, at the hourly rate published on our pricing page.

5. Price and payment

Prices are in euro. VAT is not charged: Ovrick applies the small business exemption under Article 56bis of the Belgian VAT Code.

Unless the quote says otherwise, payment is 50% on acceptance and 50% on publication, each invoice payable within 14 days.

For late payment we rely on Directive 2011/7/EU on combating late payment in commercial transactions: interest accrues automatically at the European Central Bank reference rate plus eight percentage points, together with the fixed €40 compensation for recovery costs, per invoice, without a reminder being necessary.

6. Who owns what

On full payment, you own the finished website: its design as delivered, its page content, and your domain. You may modify it, move it, or hand it to another developer.

What stays ours is the reusable part: the underlying templates, components, build tooling and know-how we bring to every project. You are not buying exclusivity over those, and we may reuse them for other clients. Your content, brand and photographs remain yours throughout.

Unless you ask us not to, we may show the finished site in our portfolio and name you as a client.

7. Third-party services

A site may rely on services we do not control, such as hosting, a booking system, a maps provider or a font library. Their own terms and prices apply, and we are not responsible for their availability. We will tell you before a project depends on a paid third-party service.

8. Hosting and maintenance

Every website we deliver carries a maintenance plan. It is not optional. We cannot be responsible for a site we do not control: without security updates, backups and monitoring a site eventually fails. The plan covers at least hosting, the domain, SSL, daily backups and uptime monitoring; what each plan adds is set out in the quote and on our pricing page.

A plan runs monthly and either side can end it with 30 days' notice. Ending it does not take your website away, and it does not take your domain: we transfer the domain and the email to wherever you choose, free of charge. What ends is our hosting and maintenance of the site.

9. The 72-hour promise

For a landing page we promise a first published result within 72 hours, counted from the moment we have your complete material, not from acceptance, and paused whenever we are waiting on you. If we miss it through our own fault, your first three months of Ground Control are free. That is the whole remedy, and it is automatic: you do not have to ask.

10. What we are responsible for

We build carefully and test what we deliver, but no website is guaranteed to be error-free or permanently available. We fix defects in our own work free of charge for 30 days after delivery.

Our liability for any claim is limited to the amount you paid us for the project it relates to. We are not liable for indirect or consequential loss, including lost profit, lost bookings, lost data, or reputational harm. Nothing here limits liability for fraud, or for death or personal injury caused by negligence, which cannot be excluded by law.

11. Ending a project

Either side may end a project in writing. If you end it, work completed up to that point is payable and the deposit is not refunded. If we end it for a reason that is not your fault, we refund anything paid for work not delivered.

12. Confidentiality and personal data

We keep what we learn about your business confidential. Where we handle personal data on your behalf, for example a booking form on your site, we act as your processor and will put a data processing agreement in place before that starts. How we handle data on our own site is described in our privacy policy.

13. Law and disputes

Belgian law applies. If we cannot resolve something between us, the courts of the judicial district of Antwerp, division Turnhout, have jurisdiction.

14. Changes to these terms

We may update these terms. The version that applies to your project is the one published when you accepted the quote.